Friday, March 30, 2012

Market Street Pavilion

I am staying at the Market Pavilion at the end of April but am a bit concerned after reading a couple of negative user reviews recently. If any of you have stayed there, please let me know your honest opinions!



Market Street Pavilion


I did not stay there, but just returned from Charleston yesterday. We walked by the hotel daily and it looked really nice. We even said we would consider staying there. I know this doesn%26#39;t help a ton, but enjoy!



Market Street Pavilion


We have had a terrible experience with the Market Pavilion Hotel! We made reservations for Easter weekend, but the Wednesday beforehand, my husband went into the hospital for an emergency appendectomy. I called that day (his surgery was at 4:00 a.m.) to cancel and explain the situation. I was told only one person could waive the no-show fee, so I left him a message. He never returned my call. I called again that Sat. and spoke with him. He said he could not refund my fee because the directors had gotten strict about that. I asked to speak with one of the directors and was given the voice-mail of Elena Pelosi. I left her a message but she never called me back. On Monday I called again and asked to speak to someone else. They gave me the voice-mail of Nick Pelosi. I left him a message and he never called me back. Next day my husband calls and is put through to the voice-mail of Jim Pelosi (apparently the owner)--he never called my husband back. We were not only charged a no-show fee for the first night, but we were charged for BOTH nights! This is ridiculous--the charge and the lack of responsiveness. I%26#39;m sure it%26#39;s a lovely hotel, but beware if you have ANY kind of problem and need someone to take care of it--I am beyond disappointed with their complete lack of service and will NEVER patronize them.




That%26#39;s pretty sad. In contrast to your experience, once when I had to cancel flights last minute due to spousal hospitalization, Air Canda gave us a 100% refund of our flight cost (even though we had no trip cancellation insurance), once we provided a copy of the medical record from the hospital.





What is the hotel%26#39;s cancellation policy? Most hotels everywhere charge one night for no-show of a guaranteed reservation, NOT the entire cost. Do a chargeback on your c/card and dispute their charge!






Thanks--we%26#39;re still trying to get an actual Market Pavilion person to call us back. If we don%26#39;t get satisfaction, we will definitely dispute the charge, if that will do us any good. They certainly know how to make a bad situation worse! :(




Update: We finally received a response from a manager at the Market Pavilion Hotel. Apparently, he%26#39;s only been working there a week, so maybe they%26#39;re actually going to get management staff in that will solve problems. While they aren%26#39;t going to refund our money, they are going to give us that credit toward a future stay. That is satisfactory, but we certainly had to go through a lot of angst and frustration to get to this point.




Dear Charlestonlover,



My stay at the Market Pavillion happened a couple of weeks ago. Check out my review of it under the hotel reveiw section. Customer service still appalling. I am the most recent reviewer, May 05.




Maria




My wife and I just spent a week at the Market Pavillion over Memorial Day and were absolutely disgusted at the lack of service. The staff was unresponsive at best and downright surly at times. The concierge floor is a joke with the cocktail hour consisting of one red wine and one white wine (neither of which could be identified by the attendant ), a bucket of warm beer, and a platter of three day old cheese. The rooms are very nice but not enough to compensate for the lack of ';southern hospitality';.

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